Avoylo
Questions before you begin.
These answers explain the operating model. The linked agreements and policies provide the applicable terms, and the app shows current registration and service availability.
Can I sign up now?
The app checks Seller registration and Host application availability separately. Follow Start to see the current options. Existing users can log in even when new intake is closed. Creating an account does not assign an Admin role or approve a Host application.
Can one account be both Seller and Host?
Yes. Use Add a workspace from your existing account and complete the separate setup or review process. Each role has its own permissions and terms. Switching workspace does not expand access to another organization’s records.
Can Hosts pick and pack loose inventory?
The initial model is for prepared, sealed parcels. The Seller prepares the shippable unit; a Host verifies and fulfills the assigned exact parcel. Review the packing guide before sending anything that would require assembly, splitting, or repacking.
When does storage start?
At the authoritative stored event after Host receiving. Opportunity acceptance, inbound dispatch, and a carrier delivered scan do not independently start storage accrual. The accepted placement rate and actual volume and duration determine storage charges.
Does handoff-ready mean the carrier has the parcel?
No. Staging records readiness. Carrier acceptance is a separate custody milestone. If pickup is missed, follow the task’s exception flow rather than creating another fulfillment task to make the status advance.
Are there guaranteed earnings, coverage, or insurance?
No income or opportunity volume is guaranteed. Check service availability before arranging inventory. A declared parcel value or incident report does not itself create insurance coverage or a reimbursement promise. Review the applicable terms for any specific remedy.
Can customers return parcels to a Host?
Only through authorized return routing with an accepted destination. Do not publish or reuse a private Host address as a general return address. Customer refunds are separate from the return and claims process.
How do I get help?
Use Contact to choose the appropriate channel: hello@avoylo.com for general questions, sales@avoylo.com for Seller, Host, or business inquiries, and support@avoylo.com for customer support. Include relevant references and facts, but never passwords, card details, access tokens, or unrelated household information. A form receipt confirms intake, not resolution or an email delivery.